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Terms of Sale & Delivery

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Brian Drumm Flattopper UK Ltd you must be over 14 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Brian Drumm Flattopper UK Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

CONFIRMATION

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will constitute acceptance of your order. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT and delivery within the UK.

Payment and Purchasing You agree to provide your payment information at the time you order on the Site. You also agree to have sufficient funds or credit available upon placement of any such order to ensure that the purchase price will be collectible by Company. Our payments are powered by our third-party payment processor, Stripe. The information provided to Stripe is governed by Stripe’s Terms of Service and Privacy Policy located at https://stripe.com/gb/legal and https://stripe.com/gb/privacy, respectively. We are not responsible for the performance of Stripe.

DISCOUNT CODES

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

YOUR RIGHT TO CANCEL

You may withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase, please package the relevant item securely and send it to us within seven working days following the date that the item was delivered to you. Unless we have delivered the item to you by mistake, or if it is defective, you will be responsible for the costs of returning the items to us. If we have agreed to carry out any enhanced or special services carried out as part of the delivery process you will not be able to cancel these.

DELIVERY AND RETURNS

Delivery Times. Brian Drumm Flattopper UK Ltd will send all purchases within the UK by Royal Mail 1st Class post unless otherwise instructed. We commit to send purchases within 7 working days from order confirmation although we aim to send them within 2 working days.

International purchases will be shipped by the method most suitable to the destination. As with UK purchases, Brian Drumm Flattopper UK Ltd commits to ship within 7 working days of purchase.

Returns Policy

To return a faulty product, please email a member of staff at info@flattopper.co.uk for return authorisation. Simply indicate the reason for your return, and the action required, refund or replacement, include your full contact information and order number if available with your return, and wrap the package securely.

IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The cost of the return postage will be the customers' liability. We will replace faulty products with the same product or refund back to a credit card if the product is no longer available. Please note that our returns policy is only valid for 28 days from receipt of goods.

RETURNING A NON-FAULTY ITEM.

If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 7 days by RECORDED DELIVERY (as described above) for a credit note or refund. Postage costs do not constitute as part of the credit note. All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status

No replacement items or credit notes can be dispatched until the returned items have been received by us.

Please post returns to the following address:

Brian Drumm Flattopper UK Ltd.
21/23 Simpson Loan
Edinburgh
EH3 9GD
Telephone +44 07852298891